Configuration Management Database Software (CMDB)

Get comprehensive visibility into your organization’s technology infrastructure with the SolarWinds Service Desk configuration management database (CMDB).

Minimize the impact of changes to employees

Minimize the impact of changes to employees

CMDB built into SolarWinds® Service Desk provides you with greater visibility into your IT infrastructure, including the dependencies between the different components of your environment. This helps you analyze the impact of both past and future changes to your employees and organization. By having a better understanding of the impact upfront, you can minimize the risks of making changes while improving communication to those employees who may be affected.

Reduce resolution times for incidents and problems

Reduce resolution times for incidents and problems

The SolarWinds Service Desk CMDB allows you to associate incidents and problems with configuration items and their dependencies. This helps you investigate and diagnose issues, identify potential workarounds and solutions, and prevent future issues from occurring. You can then speed incident management and reduce resolution times while quickly identifying root causes and troubleshooting problems.

Better understand dependencies between configuration items

Better understand dependencies between configuration items

CMDB capabilities built into SolarWinds Service Desk help you automatically detect, map, and visualize dependencies between CIs in your IT environment. This helps you to understand the relationships between different components of your infrastructure as well as assess the impact they have on your organization. By connecting CIs to related IT service management items, such as incidents, problems, changes, and releases, you gain a better picture of your IT landscape and how these parts work together.

Help ensure your CMDB is accurate and up-to-date

Help ensure your CMDB is accurate and up-to-date

The SolarWinds Service Desk CMDB allows you to view and analyze data such as users, hardware, software, networks, contracts, business sites, SaaS licensing, and other assets. It fully integrates with SolarWinds Discovery to collect this asset and dependency data from multiple sources—automatically populating your configuration management database to give you a single source of truth for CIs. This enables you to improve key IT service management processes while making better business decisions on your IT infrastructure.

Looking for an On-Premises Help Desk option?

Try Web Help Desk. It’s our affordable and safe Help Desk Ticketing and Asset Management Software.

  • Automate user service request management from ticket creation, assignment, routing, and escalation.

  • Use built-in reports (or create your own) to track ticket status, technician performance, and customer support needs.

  • Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.

Let’s talk it over.
Contact our team. Anytime.
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