SolarWinds Service Desk vs. Jira Service Management*
SolarWinds® Service Desk is a cloud-native, fully integrated IT service management (ITSM) and IT asset management (ITAM) solution designed for IT professionals with ITIL best practices in mind. Combined with our vast IT operations management portfolio, this solution offers comprehensive and advanced tools to meet the evolving needs of today’s IT support teams.
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Starting at $39 per agent per month, see details
Just a few reasons to choose Service Desk over other solutions
An easy way to deliver IT service is through a solution built for IT pros.
A Comprehensive ITSM Solution
Our SolarWinds Service Desk platform was born in the cloud with architecture designed to support your ITSM and ITAM needs while being easy to manage and scale. Advanced native ITSM and ITAM modules with extensive artificial intelligence and analytics capabilities help increase agent and employee productivity while enhancing the service experience. Get end-to-end visibility into your assets (on-premises and cloud), view the full service and change management lifecycle, and share data in real time with your organization.
A Holistic, Scalable ITSM and ITAM Platform/Solution
Get the functionality your organization needs in one ITSM tool. SolarWinds Service Desk strives to alleviate existing pains and provide a path forward for growth. Our various packages allow you to purchase and implement the functionality you require today while accounting for your needs down the road.
Powerful Integrations to Support Your Business and Employees
SolarWinds Service Desk offers native integrations with a suite of SolarWinds IT management products, including Dameware® Remote Everywhere offering remote support to employees outside the office and the Orion® Platform for network and infrastructure monitoring, helping IT teams work together on faster resolutions.
Dedication to Building a Long-Term Partnership
Reach out to our team to learn about the wealth of resources and support we have to offer as you onboard the Service Desk platform and scale your organization and ITOM infrastructure and operations over time. From the Smart Start program, to the SolarWinds Academy, and our thriving IT pro community THWACK®, we’re here for you every step of the way.

Service Desk vs. Jira Service Management

To see more reviews, visit G2

Service Desk

4.4

out of 5

8.7/10

Asset Management

9.4/10

Ticketing System

8.9/10

Process Workflow

9.5/10

Help Desk

9.3/10

Incident Reports

Jira Service Management

4.2

out of 5

8.5/10

Asset Management

9.1/10

Ticketing System

8.6/10

Process Workflow

8.8/10

Help Desk

8.8/10

Incident Reports

Software Like Jira Service
Management
Looking for a Jira competitor? SolarWinds Service Desk can be an alternative to Jira Service Management for its incident, problem, change, release, service catalog, and IT asset management features. As a Jira replacement, Service Desk can also provide powerful dashboards and reporting, an AI-driven knowledge base, an easy-to-customize employee portal, and more. Compared with similar ITSM tools like Jira Service Management, using Service Desk can provide support and service experience customers love. Don’t just take our word for it—see if SolarWinds Service Desk is better suited for you than Jira for yourself by registering for a free trial.
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What our customers are saying on G2

Great system for handling most any IT support group need
“If you want a system that gives you the ability to fully manage a support shop, this is the tool for you.”

Jay T
Manager of Application Development & Administration
Mid-Market (501-1000 employees)

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SolarWinds Service Desk Simplifies IT needs.
“SolarWinds Service Desk has helped us keep track of our inventory and provide a higher level of support by allowing us to resolve submitted incidents quicker using our growing solutions database.”

Verified Customer
Administrator in Marketing and Advertising
Mid-Market (201-500 employees)

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Customer Quote Much more than just a service desk.
“I love the fact that you can set up everything exactly how you want it. You can add your own details to every part of the program.”

Verified Customer
Administrator in Real Estate
Mid-Market (201-500 employees)

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Very User Friendly
“There are multiple ways to filter incoming work orders making it very easy to assign specific task to a specific team. It's easy to manage company inventory since the system can provide information on active & inactive devices assigned to users.”

Collins N
Help Desk Analyst
Mid-Market (501-1000 employees)

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Real assistance that makes my life easier.
“SolarWinds Service Desk completely changed our incidents and staff structure, expanded our feature set and ultimately helped us increase the capabilities of our customer support and information management on the support side.”

Todd G
Technology Specialist
Enterprise (5001-10,000 employees)

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SolarWinds Service Desk

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*As of 09/27/2021. These are a sample of ratings; find a complete list of ratings on G2.com.

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