When you sign up for a free, 30-day trial you get unlimited access to the Premier package and can evaluate Service Desk in your organization. At the end of the trial you can subscribe to any package that fits your needs and select the number of agents and devices you need to support.

The trial includes full, unlimited, unrestricted access to both solutions.

You can upgrade to a paid subscription for Service Management and/or Asset Management. If you chose to upgrade, all information and data from the trial will remain in your account; if you do not upgrade your account will be disabled at the end of the trial.

Please contact a Service Desk sales representative by contacting us at ITSMSales@solarwinds.com or call us at 1-888-250-8971.

A typical Service Desk contract is annual. You can upgrade a plan at any time. Contact your account representative, ITSMSales@solarwinds.com, or call 1-888-250-8971. for more details.

Service Desk offers discounts for large orders, academic institutions, government and other non-profit organizations. Contact ITSMSales@solarwinds.com with your inquiry for a customized price offer.

An agent is any individual in the company who: owns an incident, fulfills a service request, defines SLAs, documents problems, tracks and manages hardware devices, among many other related tasks.

You can use SolarWinds IT Asset Management to track any kind of asset, and the SolarWinds CMDB to manage configuration items. For example: computers, network devices, software, non-technical assets, and more. However, only devices that have an IP address incur a fee. Assets that do not have an IP address (such as furniture) could be imported and maintained through the Asset Management solution at no additional cost.

Of course!

Service Desk allows you to import, merge, and integrate data and resources from a number of channels including:

Web-based apps: Google Apps, Salesforce.com, Zendesk, Chatter, OneLogin, and Okta

API: create applications, integrate data and interface between your business systems and your Service Desk account. Learn more.

Security integrations: SAML, Google SSO

Simple sync between apps using Zapier

Easy data import using csv files.

From restricting physical access to our datacenter to the security of the service layer itself, Service Desk takes as many security measures as necessary to ensure that your information is protected. This includes the selection of data centers — you decide on either the US or EU data center.