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Provide remote IT administration for Windows, Linux, and Mac OS X computers from one dashboard.
Use built-in system tools and troubleshoot Windows servers and workstations without initiating remote control sessions.
Apply two-factor authentication and multiple encryptions to secure computers outside your network.
Access built-in direct integration with SolarWinds® Web Help Desk® to help reduce resolution time.
Dameware Remote Support lets you quickly establish remote sessions to Windows, Mac OS X, and Linux computers.It also allows you to wake up sleeping servers and reboot powered-off computers using Intel vPro with AMT, Wake-on-LAN, and KVM support.
Dameware Mini Remote Control (MRC) lets you to share desktops, chat with end-users, capture screenshots, and initiate remote connections via MRC, RDP, and VNC protocols. With built-in mobile app support, you can connect to remote computers from Android and iOS mobile devices and tablets without any additional cost.
Dameware Remote Support allows you to easily troubleshoot computers without initiating full remote control sessions. It offers built-in system tools and TCP utilities to perform numerous remote Windows administration tasks, including:
By deploying Dameware Remote Support in centralized mode, you can provide remote support to end-users anywhere, anytime. It allows you to securely access attended/unattended computers over the Internet and troubleshoot them easily.
Dameware uses AES 256, 3DES/Triple DES, RC4, and FIPS 140-2 encryption algorithms to secure remote session attributes. It also offers two-level authentication to strengthen security in remote desktop connections. It uses smart card logon and a PIN to authenticate technicians, canceling the need for a third-party card reader or middleware.
Dameware integration with SolarWinds Web Help Desk allows you to initiate remote connections directly from help desk tickets. The combination of help desk management and remote troubleshooting helps you:
Dameware Remote Support
Sometimes getting to the root of an IT issue involves going right to the source.
IT issues know no bounds, so why should the ability to troubleshoot IT issues only be reserved for machines on the network?
IT admins have enough on their plates without having to make house calls for IT troubleshooting.
