Budget Priorities for Evolving ITSM Technology

Creating an IT service management (ITSM) budget is one of the most challenging efforts inside any IT organization. With all of your traditional fixed costs, plus the constantly changing capital costs for technology, it’s no wonder many IT departments simply focus on the network, firewalls, wireless, hardware, and business applications. IT service and support organizations concentrate almost exclusively on the line items and rarely explore ways to increase the quality and success of the services they provide. As companies move from the traditional workstations to BYOD policies and remote workers on mobile and tablets, the annual IT budget development process is shifting. As the “face” of the entire IT organization, the IT service and support team has a unique opportunity - and responsibility - to better understand the needs of the company and industry implications that can come from budgeting decisions. Download this white paper to see why it is critical to keep up with the latest changes and industry trends that may have an impact on headcount and spending levels.